Customer Support

We are moving

We are moving our office from Wednesday 18th March 2020 and it will take 7 working days to process we will be unable to receive your calls alternatively please use customer support section below our team will get back to you.

We are currently experiencing delays in manually processing cancellations and amendments to bookings. We are working through this backlog as quickly as possible.

We would like to apologize for any delays in our response during this peak volume period. Important: If emailing - Insert your ‘Travel Date’ within the subject line to assist in prioritizing those who are imminently due to travel.

If using the form below - Start the message with ‘Travel Date'

  • In order to streamline support requests and better serve you, we utilize a support ticket system.
  • Every support request is assigned a unique ticket number which you can use to track the progress and responses online.
  • For your reference we provide complete archives and history of all your support requests.
  • A valid Email Address & Booking Reference is required to submit a support ticket.
Important: Airport Parking Essentials LTD is a booking agent for the advertised car park. We do not collect, store or drive customers vehicle and we do not own a car park.

Airport Parking Essentials Customer Support


We provide archives and history of all your current and past support requests complete with responses.

Please provide your email address and a ticket number. This will sign you in to view your ticket.